Privacy Policy

INTRODUCTION  

This privacy policy applies between you, the User (“you”, “your”).of this Website (including any sub-domains) and Funding Friends Limited (We”, “us”, “our”), the owner and provider of this Website  

This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. 

This privacy policy should be read alongside, and in addition to, our: 

and any other documents, controls, systems, policies or processes We implement from time to time.  

Funding Friends Limited takes the privacy of your information very seriouslyPlease read this privacy policy carefully. 

  1. Definitions and interpretation 

1.1 In this privacy policy, the following definitions are used: 

Data 

collectively all information that you submit to Funding Friends Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws; 

Cookies 

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies); 

Data Protection Laws 

any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation; 

GDPR 

the UK General Data Protection Regulation; 

Funding Friends Limited,  
we  orus 

Funding Friends Limited, a company incorporated in England and Wales with registered number 12693505 whose registered office is at Office 4, 219 Kensington High Street, London, W8 6BD;  

UK and EU Cookie Law 

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018; 

User or you 

any third party that accesses the Website and is not either (i) employed by Funding Friends Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Funding Friends Limited and accessing the Website in connection with the provision of such services; and 

Website 

the website that you are currently using, www.fundingfriends.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions. 

1.2 In this privacy policy, unless the context requires a different interpretation: 

a. the singular includes the plural and vice versa; 
b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; 
c. a reference to a person includes firms, companies, government entities, trusts and partnerships; 
d. “including” is understood to mean “including without limitation”; 
e. reference to any statutory provision includes any modification or amendment of it; 
f. the headings and sub-headings do not form part of this privacy policy.

2 Scope of this privacy policy 

2.1 This privacy policy applies only to the actions of Funding Friends Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 

2.2 For purposes of the applicable Data Protection Laws, Funding Friends Limited is the “data controller”. This means that Funding Friends Limited determines the purposes for which, and the manner in which, your Data is processed. 

3 Data collected 

We may collect the following Data, which includes personal Data, from you: 

a. name; 
b. date of birth; 
c. gender; 
d. job title; 
e. profession; 
f. contact Information such as email addresses and telephone numbers; 
g. demographic information such as postcode, preferences and interests; 
h. financial information such as credit / debit card numbers; 
i. relevant financial and business information as required including:  

                  • where the application is from a company, information about the directors and shareholders of that company 
                  • where the application is from a partnership or LLP, information about the partners or members of that partnership or LLP. 
                  • Where the application is from a sole trade or unincorporated partnership, information about anyone involved or deemed financial associates. 

                  in each case, in accordance with this privacy policy. 

                  4 How we collect Data 

                  We collect Data in the following ways: 

                  a. data is given to us by you; 

                    b. data is received from other sources; and 

                      c. data is collected automatically. 

                        5 Data that is given to us by you 

                        Funding Friends Limited will collect your Data in a number of ways, for example: 

                        a. when you contact us through the Website, by telephone, post, e-mail or through any other means for any purpose;  

                          b. when you register with us and set up an account to receive our products/services; 

                            c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them); 

                              d. when you enter a competition or promotion through a social media channel; 

                                e. when you make payments to us, through this Website or otherwise; 

                                  f. when you elect to receive marketing communications from us; 

                                    g. when you use our services; 

                                      h. when you give information to business introducers, who subsequently give it to Us; 

                                        in each case, in accordance with this privacy policy. 

                                        6 Data that is received from third parties 

                                        Funding Friends Limited could receive Data about you from the following third parties: 

                                        • accountants;  
                                        • solicitors; 
                                        • Referrers of business or leads; 
                                        • Credit Reference Agencies 

                                        7 Data that is received from publicly available third parties sources 

                                        We will receive Data about you from the following publicly available third party sources: 

                                        a. Companies House;  
                                        b. Electoral Register. 
                                        c. Websites 

                                        8 Data that is collected automatically 

                                        To the extent that you access the Website, we will collect your Data automatically, for example: 

                                        a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website, Website browser type and version and the way you use and interact with its content. 

                                        b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”. 

                                        c. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected); 

                                        9 Our use of Data 

                                        We use your personal and business information in several ways, these are: 

                                        • To obtain lender decisions on your behalf, and/or to perform other services for you, 
                                        • Prevent Fraud, 
                                        • Audit purposes,  
                                        • Statistical analysis,  
                                        • To undertake Credit reference checks or cause these to be undertaken 
                                        • To fulfil any legal obligation we may have 
                                        • Internal record keeping; 
                                        • Improvement and customisation of our products / services / websites; 
                                        • Transmission by emailsms or telephone of marketing materials that may be of interest to you; 
                                        • Contact for market research purposes which may be done using email, telephone, fax or mail.  
                                        • Delivery of our Service to You; 
                                        • To keep You up-to-date with any changes to our Service 

                                        We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests and in order to provide you with the best possible service and experience when using our Website. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below). 

                                        • For the delivery of direct marketing to you, we’ll need your consent, whether via an opt-in or soft-opt-in: 
                                        • soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out. 
                                        • for other types of marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide. 
                                        • if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time through opt-out links on any marketing message or by contacting us at hello@fundingfriends.co.ukTo find out how to withdraw your consent, see the section headed “Your rights” below. 
                                        • When you register a funding request with us, the legal basis for processing Your data is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 
                                        • We may use your Data to show you Funding Friends Limited adverts and other content on other websites. If you do not want us to use your data to show you Funding Friends Limited adverts and other content on other websites, please turn off the relevant cookies (please refer to our cookies policy www.fundingfriends.co.uk/cookies). 
                                        • If you have taken a product or service through our Website or expressed an interest in a product or service we may use your Data to contact you by SMS, telephone or Email. 
                                        • If we are unable to fulfil your funding or insurance request through our Service, we may pass your details to Third Parties in order for them to fulfil your request. 

                                        10 Who we share Data with 

                                        We may share your information with, and obtain information about you from, credit reference agencies or fraud prevention agencies. If you apply to us for insurance we will pass your details to the insurer. Information you provide may be put onto a register of claims and shared with other insurers to prevent fraudulent claims. 

                                        We will not disclose your information to any company outside of Funding Friends Limited except where it is necessary to conduct the business purposes you have instructed us to undertake, to help prevent fraud or if required by law to do so. 

                                        We may share your Data with the following groups of people for the following reasons: 

                                        • any of our group companies or affiliates - to ensure the proper administration of our website and business; 
                                        • our employees, agents and/or professional advisors (lawyers, accountants, bankers and insurers) – to obtain advice and to perform our brokering service; 
                                        • third party service providers who provide services to us which require the processing of personal data  
                                        • to facilitate third party service providers (for example brokers, lenders (including banks), insurers, IT and systems providersto perform functions on our behalf or for us to deliver our Service to you; 
                                        • third party processors who are providing a service to us to enable our business to function such as: 
                                        • Customer Relationship Management (CRM) systems,  
                                        • Consumer Review Partners/Websites 
                                        • Paid search platforms including Google AdWords and Analytics 
                                        • Email and Telephony service providers 
                                        • Automated marketing services 
                                        • Social Media Platforms 
                                        • Government bodies that require us to report to them. 

                                        in each case, in accordance with this privacy policy we will require all third parties to treat your data in accordance with the law. 

                                        11 Keeping Data secure 

                                        11.1 We will use technical and organisational measures to safeguard your Data, for example: 

                                        • access to your account is controlled by a password and a user name that is unique to our staff and contractors employed by us. 
                                        • we store your Data on secure servers. 
                                        • Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: hello@fundingfriends.co.uk. 
                                        • If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses. 

                                        12 Data retention 

                                          12.1 Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. 

                                          12.2 Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes. 

                                          12.3 Our Company will keep your different categories of data for different time periods. Once this time period has expired, we will delete your data. 

                                          Data Type 

                                          Duration 

                                          Personal identification information 

                                          Minimum of 6 years 

                                          Contact information 

                                          Minimum of 3 years 

                                          Location based data 

                                          Minimum of 3 years 

                                          Bank information 

                                          Minimum of 6 years 

                                          Special category data 

                                          Minimum of 6 years 


                                          12.4 We are required under regulation to keep your basic personal data, such as name, address, contact details for a minimum of 6 years, after which time it will be destroyed. The information used for marketing will be kept with us until you notify us that you no longer wish to receive this information. 

                                            13  Your rights 

                                            You have the following rights in relation to your Data: 

                                            • Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why. 
                                            • Right to correct - the right to have your Data rectified if it is inaccurate or incomplete. 
                                            • Right to erase - the right to request that we delete or remove your Data from our systems. 
                                            • Right to restrict our use of your Data - the right to “block” us from using your Data or limit the way in which we can use it. 
                                            • Right to data portability - the right to request that we move, copy or transfer your Data. 
                                            • Right to object - the right to object to our use of your Data including where we use it for our legitimate interests. 

                                            13.1 To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@fundingfriends.co.uk. 

                                              13.2 It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it. 

                                                14 Transfers outside the United Kingdom and European Economic Area 

                                                  14.1 Data which we collect from you may be stored and processed in and transferred to countries outside of the UK and European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the UK or EEA or one of our service providers is situated in a country outside the UK or EEA.  

                                                    14.2 We will only transfer Data outside the UK or EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, eg by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission. 

                                                      14.3 To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with. This ensures your Data is treated by those third parties in a way that is consistent with the Data Protection Laws. 

                                                        15 Links to other websites 

                                                        This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them. 

                                                        16 Changes of business ownership and control 

                                                          16.1 Funding Friends Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Funding Friends Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. 

                                                            16.2 We may also disclose Data to a prospective purchaser of our business or any part of it. 

                                                            16.3 In the above instances, we will take steps with the aim of ensuring your privacy is protected. 

                                                            17 Cookies 

                                                              17.1 This Website may place and access certain Cookies on your computer. Funding Friends Limited uses Cookies to improve your experience of using the Website and to improve our range of services. Funding Friends Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times. 

                                                                17.2 All Cookies used by this Website are used in accordance with current UK and EU Cookie Law. 

                                                                  17.3 Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Funding Friends Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended. 

                                                                    17.4 This Website may place the following Cookies: 

                                                                      Type of Cookie 

                                                                      Purpose 

                                                                      Strictly necessary cookies 

                                                                      These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. 

                                                                      Analytical/performance cookies 

                                                                      They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. 

                                                                      Functionality cookies 

                                                                      These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). 

                                                                      Targeting cookies 

                                                                      These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. 


                                                                      17.5 You can find a list of Cookies that we use on our Cookies policy: www.fundingfriends.co.uk/cookiepolicy. 

                                                                        17.6 You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser. 

                                                                          17.7 You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings. 

                                                                            17.8 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings. 

                                                                              17.9 For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer. 

                                                                                18 General 

                                                                                  18.1 You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. 

                                                                                    18.2 If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. 

                                                                                      18.3 Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 

                                                                                        18.4 This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts. 

                                                                                          18.5 For further information on how your information is used, how we maintain the security of your information and your rights to access/alter and change information we hold on you, please contact hello@fundingfriends.co.uk
                                                                                           
                                                                                          19 Complaints 

                                                                                            19.1 Our full complaint policy can be found here: www.fundingfriends.co.uk/complaints 

                                                                                              19.2 If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/. 

                                                                                              20 Changes to this privacy policy 

                                                                                                20.1 Funding Friends Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. 

                                                                                                  20.2 You may contact Funding Friends Limited by email at hello@fundingfriends.co.uk. 

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